News and reports

With record NHS waiting times, the ongoing impact of the pandemic, and industrial action in the NHS, we've conducted research to understand the extent to which NHS patients are having their care disrupted and the impact this is having.

Our new research highlights that pressures in the NHS have serious consequences on people's lives and widen health inequalities.

A new report by MPs into dental care, which draws upon the experiences people have shared with us, has called for urgent reform so more people can access an NHS dentist.

National GP patient survey sees a further fall in satisfaction, especially regarding making appointments. Read our response.

By law, people in England have the right to get healthcare in the format they can understand. However, there’s a growing body of evidence suggesting that this is not happening. Read our policy position.

As we celebrate 75 years of our NHS and look to a future where everyone can get the care they need, we celebrate some of the people who took the time to share their experiences with us and helped make care better for everyone. 

With the NHS turning 75 this week, our Chief Executive reflects on why listening to users of health and care services is so integral to improving the quality and safety of care.

Thousands more doctors and nurses will be trained in England every year as part of a 15-year workforce plan. Read our response.

The commitment to personalised care has been a cornerstone of NHS policy on maternity care for many years. A crucial part of personalised care is good communication, listening and agreeing on actions together. In this blog, we share new mothers' stories highlighting the role of communication and choice.

The NHS Assembly consulted staff, patient groups, carers, charities, and partners in health and social care for the report launched ahead of the 75th anniversary of the health service on 5 July. Read our response.

The Association of Directors of Adult Social Services Spring Survey has been published today. This crucial annual report outlines the many pressures facing social care today, their impacts for people, the workforce and providers, and the views of directors of adult services.

Research shows mental health issues are widespread and of significant concern for new parents. Yet, the new mothers we interviewed faced substantial challenges in accessing mental health services. Read their stories.