Clear, understandable information is important to help you make decisions about your healthcare. It is feedback from people like Karl that inspired us to launch the Your Care, Your Way campaign last year.
One in five people we spoke to with a GP referral for specialist care had bounced back to general practice. This suggests potentially serious issues with referral processes. We are calling for more to be done to understand people’s experiences.
One year ago, NHS England published its elective care recovery plan. Our national director, Louise Ansari, comments on the progress of this plan and responds to the latest NHS performance stats.
We have written a letter to NHS England to express our disappointment at the lack of progress in reviewing the legally-binding Accessible Information Standard.
Working with deaf people and people affected by hearing loss, Healthwatch Norfolk created a step-by-step guide on how GP practices can improve communication and make care accessible.
