Who we are and what we do

We are the independent national champion for people who use health and social care services. We’re here to make sure that those running services, and the government, put people at the heart of care. 

Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

We focus on ensuring that people’s worries and concerns about current services are addressed.

We work to get services right for the future.

How we work

We support local Healthwatch to find out what people want and to advocate for services that meet local communities’ needs. Healthwatch around the country act as our eyes and ears on the ground, letting us know how people’s care could be improved.

In addition to sharing what we hear from Healthwatch about people’s views of services, we also encourage those running services to involve people in changes to care.

Our approach

People's views come first - especially those who find it hardest to be heard.

We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you. 

Our plans for the year 

Find out about our goals for the year ahead and how we're changing the way we work.

Find out more

Our strategy 2018 - 2023

Find out more about our ambitions and the difference we want to make by 2023 in partnership with local Healthwatch.

Find out more

Meet our Committee

Chair of Healthwatch England speaks to audience

Meet our staff

Healthwatch England Staff member

How can local Healthwatch help you?

There is a local Healthwatch in every area in England. They are there tolisten to what you like about services and what you think could be improved. No matter how big or small the issue, they want to hear about it.

Where possible, your local Healthwatch will let you know when changes are planned to services in your area and help you have a say. They will also encourage those in charge of local care to involve you when changes are being planned to services.

You can also speak to Healthwatch to find information about health and social care services available locally.

Find your local Healthwatch