Who we are and what we do
We are the independent national champion for people who use health and social care services. We’re here to make sure that those running services, and the government, put people at the heart of care.
Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
We focus on ensuring that people’s worries and concerns about current services are addressed.
We work to get services right for the future.
How we work
We support local Healthwatch to find out what people want and to advocate for services that meet local communities’ needs. Healthwatch around the country act as our eyes and ears on the ground, letting us know how people’s care could be improved.
In addition to sharing what we hear from Healthwatch about people’s views of services, we also encourage those running services to involve people in changes to care.
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.