News and reports

Healthwatch England welcomes NHS England’s simplification of cancer waiting times data. A simplified care timeline can help patients and their loved ones to have a better understanding of what milestones and timelines they can expect during their cancer treatment journey.

With nearly two million requests for adult social care support made each year, we look at what people tell us about this vital service.

Find out what we plan to do to put equality, diversity and inclusion at the heart of our work.

Thousands of people tell us their first-hand experiences of care every month. We've looked closely at some issues people told us about in June to help NHS and social care decision-makers improve support.

Our research on GP referrals highlighted the frustration patients experience due to long waits and a lack of support. This latest analysis looks at people’s experience of getting a cancer referral.

With record NHS waiting times, the ongoing impact of the pandemic, and industrial action in the NHS, we've conducted research to understand the extent to which NHS patients are having their care disrupted and the impact this is having.

Our new research highlights that pressures in the NHS have serious consequences on people's lives and widen health inequalities.

A new report by MPs into dental care, which draws upon the experiences people have shared with us, has called for urgent reform so more people can access an NHS dentist.

National GP patient survey sees a further fall in satisfaction, especially regarding making appointments. Read our response.

By law, people in England have the right to get healthcare in the format they can understand. However, there’s a growing body of evidence suggesting that this is not happening. Read our policy position.

As we celebrate 75 years of our NHS and look to a future where everyone can get the care they need, we celebrate some of the people who took the time to share their experiences with us and helped make care better for everyone. 

With the NHS turning 75 this week, our Chief Executive reflects on why listening to users of health and care services is so integral to improving the quality and safety of care.