A lady with her hair tied up drops off a prescription to a neighbour.

Your feedback is helping to improve the NHS and social care

You might think, 'What's the point? Nothing changes.' But every story shared with us matters. Thanks to millions of people, just like you, speaking up, we’ve been able to champion big healthcare changes.

Mum and baby

Improved maternal mental health support

Thanks to your feedback we were able to show that not all GP practices complied with the requirement to provide six-week postnatal checks, with over one in ten new mothers telling us they didn’t receive one. Following our calls for change, the NHS have approved a plan to improve the quality and safety of maternity and neonatal services.

Check out the changes to maternity services

Doctor and patient

Better access for GP services

For over a year now, we have been calling for improvements to make it easier for people to access their GP practice. Thanks to your feedback across the year on several of our projects, our calls for reform have been addressed in the latest primary care recovery plan, where the NHS has set out it’s commitment to making it easier to get an appointment with your doctor.

Read how we influenced the plan

Woman and doctor

Improving the wait for cancer care

In our recent report based on your feedback we published that 45% of people were not referred for suspected cancer at their first appointment. We called on the NHS for change to improve waiting times and the NHS announced changes to simplify the care timeline and give patients a better understanding of what to expect.

Read about the changes to cancer care

Paramedic with ambulance

Positive changes to patient transport support

If you’re physically unable to travel, can’t afford transport, or live in a rural area, getting to your GP or hospital appointment can be next to impossible. Without help, some people risk missing vital care like chemotherapy or dialysis.

Thanks to sharing your views with us, together we’ve helped improve non-emergency patient transport services. The NHS has proposed new, clear, and consistent eligibility criteria for support, and has also committed to improving the coordination and communication of appointments using better technology.

Read our full story on patient transport

Our year in numbers 2022-23


People accessed advice and information online, by phone, or face-to-face.


People shared their feedback about health and social care with us.