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Shifting the mindset: a closer look at NHS complaints

Hospitals need to do more to show patients how the NHS is learning from mistakes. Read our latest report to find out more.

15 January 2020

What's your health or social care priority this year? #SpeakUp2020

Here's what people have already told us about their experiences of hospital care, mental health support and social care. #SpeakUp2020 and tell us about the changes that you would like to see.

14 January 2020

A man in a care home

What have people told us about health and social care

Thousands of people share their experiences of health and care with Healthwatch every month. Download our briefing to find out the key issues people are raising about GPs, hospitals and other care services.

This briefing looks at 128 reports published by local Healthwatch and aims to provide health and social care professionals with a summary emerging...

13 November 2019

Ambulance outside A&E

People share what a good A&E experience looks like

Our research shows that the public value a wide range of factors when it comes to good care in A&E, which is why we're working with the NHS to ensure new measures take people’s full experiences into consideration.

31 October 2019

Baby loss awareness ribbon

Understanding the impact of miscarriage on your mental health – Beth* and Fatima* share their stories

Last year, thousands of women told us about their experiences of mental health problems during and after pregnancy – including those who lost their babies. As part of Baby Loss Awareness Week, we're sharing stories...

Find out what women have told us about their experiences and the changes they would like to see.

Making your voice count 2019

Making your voice count 2019

Take a look at the award winning stories from this year's Healthwatch Network Awards.

Sir Robert Francis QC

Hospitals need to do more to show people how they learn from complaints

Sir Robert Francis QC explains how hospitals can cultivate public trust in complaints. Read more.

15 January 2020

#SpeakUp2020 - How would you improve mental health services?

We all love the NHS, but it can’t improve without our help. That’s why we’re asking people to share their experience of services, so care can be made better for everyone.

14 January 2020

SpeakUp2020: Share your views and help make the NHS better

New campaign calls on the public to their experiences of NHS services to help make care better for all.

13 January 2020

Latest reports and publications

Magnifying glass

Shifting the mindset: a closer look at NHS complaints

15 January 2020

Hospitals need to do more to show patients how the NHS is learning...

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What have people been telling us: July - September 2019

13 November 2019

Find out what the public has been telling us about health and social...

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Our public Committee Meeting November 2019 supporting materials

8 November 2019

Take a look at our papers for our November Committee Meeting.

Making your voice count 2019

Making your voice count 2019

Take a look at the award winning stories from this year's...