News and reports
Latest news and views
NHS waiting times for non-urgent care - our response
The government has met an interim target for speeding up hospital treatment. Read our response.
Response
What do people experience when they need an ambulance?
Over the past seven years, thousands of people have shared their experiences of ambulance services with us. And last month, those voices helped shape a major parliamentary inquiry.
Blog
NHS Communications: What are the four things people want?
Learn how poor NHS communication harms patients and how staff can improve it.
Blog
Two-thirds of patients and carers experience NHS admin problems
People still feel lost in the healthcare system, according to new research we’ve published with The King’s Fund and National Voices.
News
The future of patient voice: Learning from the Healthwatch model
Read our response to the King's Fund's report, "The future of patient voice: Learning from the Healthwatch model."
Response
Two‑tier healthcare increases as confidence in timely access remains low
A growing number of people are turning to private care as confidence in timely NHS access remains low, particularly for elective procedures.
News
What we’re hearing about maternity care
People who have used maternal health services told us what matters most to them: feeling listened to, receiving clear and accurate information, and…
Blog
Wrong identity, wrong medication: Deb’s story
Deb’s GP practice has been mixing her up with another patient, leading to stress and even potential health risks.
Blog
What do survivors of domestic abuse tell us about their NHS care?
People face challenges to getting the help they need.
Blog
Latest reports and publication
Speaking up for better care: our annual report 2024/25
In our latest annual report, we show that listening to people’s health and care experiences and giving them a voice is more important than ever.
Find out more
The state of health and social care in 2026
What does care truly feel like for those receiving it? We aim to answer in our new report.
Find out more
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