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I didn’t know what to expect when dad was taken to hospital

During lockdown, Tony was admitted to hospital with chest pains. His son, Robin, 35, talks to us about the difficulties family members face trying to find out what’s happening when a loved one is in hospital.

social worker in a mask

"I was really upset the hospital didn't test patients who were being sent to care homes for coronavirus"

Shelina, 33, is a social worker based in a London hospital. She talked to us about the challenges giving her patients good care during the coronavirus pandemic and making sure they’re sent home from hospital safely.

Male doctor

The doctor will zoom you now

The pandemic has seen a rapid roll-out of virtual NHS consultations. Working with National Voices, Traverse, and PPL, we've found out how they are working for people, and how to get the most out of the virtual health...

Doctor and senior man wearing facemasks during coronavirus outbreak.

Have you left hospital during COVID-19? Tell us your experience

To respond to coronavirus, hospitals across the country had to quickly change. Tell us how this has affected the care you or your loved one has received.

A woman asking for help in a pharmacy

Help health and social care services recover from COVID-19 #BecauseWeAllCare

Two-thirds of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19. Help services improve and join our campaign #BecauseWeAllCare to encourage people to...

We must do all we can to combat health inequalities

Read our response to evidence from Public Health England that COVID-19 is having a disproportionate impact on people from Black, Asian, and Minority Ethnic communities.

Female doctor talking to their patient. They're wearing a mask.

What can the response to COVID-19 teach us about getting people home from hospital safely?

To prepare for the pandemic and free-up capacity in the NHS, guidance was issued to support a new rapid discharge process in March. But how has this worked for patients, their loved ones and the care sector?

Doctor talking to a woman

COVID-19: How your experiences during the pandemic can help the NHS

With Members of Parliament looking into the delivery of health and care during the COVID-19 pandemic, our Chair reflects on how people’s experiences can help the NHS learn for the future.

Sam Ebden, Care Home Manager

Care home manager shares: “Don’t be afraid to tell us where we’re going wrong!”

The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.

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