News and reports

Read what the public think about cancer care, and what we're calling for to make critical improvements.

Our latest research follows people's experiences of getting a GP referral. The process for many is long and often confusing. We need to address issues around people's GP referral journey so that it works for everyone.

Take a look at our work on women's health concerns, and what we're calling for to improve and tackle health inequalities.

Patient champion appeals for more people to feedback on NHS care.

We mark the difference the public has made in improving NHS and social care services.

NHS maternity delivery plan includes steps that new mothers have told us would help to improve mental health support. Read our response.

Public satisfaction with the NHS has slumped to its lowest level ever recorded by the British Social Attitudes Survey (BSA). Despite this, the public shows very strong support for the NHS. Read our response.

Deep-dive analysis of experiences of 2,693 new mothers and birthing parents shows that six-week postnatal checks – required of GPs in England - are failing many new mothers. We call for action.

The latest Emergency Department performance figures show the number of people waiting over 12 hours to be seen have gone down. Yet, still many people are waiting too long for vital NHS care. Read our response.

NHS and social care services only make the best decisions if they listen to the people they care for. Read our Annual Report to Parliament to see how your feedback has helped decision-makers prioritise what matters most.

Our annual report demonstrates the power of public feedback to help services think about how care can be better. But, with the NHS facing such big challenges, public feedback is more critical than ever.

From 1 December 2020, the NHS introduced a new system called NHS 111 First. Find out what we’re calling for to ensure the service works for everyone.