News and reports

Shelley's story shines a light on the crisis affecting emergency departments across England.

Our insight into A&E experiences during a busy winter period found long waits and care in unsuitable spaces left people suffering an emotional and physical toll.

As the Government attempts to ‘make the NHS the most AI-enabled care system in the world’, the public’s early experiences show it may be causing as many issues as it aims to solve.

Discover what funding the Healthwatch network has received to carry out its statutory activities in 2024-25.

People have told us that weight loss drugs are transformative, but that there are problems accessing them on the NHS, especially since they were made available via GPs last June.

Read our response to the Health Services Safety Investigations Body's (HSSIB) findings on the risks of using corridor care.

The Government have announced the first step in delivering the new NHS online hospital, allowing nine common conditions to receive faster access to specialist care

When it's hard to find an NHS dentist, many people turn to urgent dental care to treat routine problems.

Our latest research looks at whether changes to referrals over the last two years have improved the process for patients.

One in seven patients who have been referred by their GP are stuck waiting for specialist care due to GP referrals being delayed, lost, or rejected.

Travelling to healthcare appointments is challenging for some people. Read what people told us about their experiences the difficulties they face booking and using patient transport services.

These stories show how some veterans are struggling to get the care they need.