Our equality, diversity and inclusion statement
Equality, diversity, and inclusion are at the heart of our values. This statement shows how we plan to ensure everyone should have a fair and equal experience using health and social care, particularly those who may face discrimination.
7 August 2020
Report
Photo of man
I didn’t know what to expect when dad was taken to hospital
During lockdown, Tony was admitted to hospital with chest pains. His son, Robin, 35, talks to us about the difficulties family members face trying to find out what’s happening when a loved one is in hospital.
6 August 2020
News
social worker in a mask
"I was really upset the hospital didn't test patients who were being sent to care homes for coronavirus"
Shelina, 33, is a social worker based in a London hospital. She talked to us about the challenges giving her patients good care during the coronavirus pandemic and making sure they’re sent home from hospital safely.
6 August 2020
News
Man standing on steps
Getting the most out of the virtual health and care experience
Working with National Voices, Traverse, and PPL, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.
28 July 2020
Advice and Information
Male doctor
The doctor will zoom you now
The pandemic has seen a rapid roll-out of virtual NHS consultations. Working with National Voices, Traverse, and PPL, we've found out how they are working for people, and how to get the most out of the virtual health and care appointments.
27 July 2020
Blog
Man in care home wearing a face mask
What you need to know when visiting a care home (new guidance for COVID-19)
Take a look at what the guidance around visiting your loved ones in care homes means in practice.
24 July 2020
Advice and Information
Doctor and senior man wearing facemasks during coronavirus outbreak.
Have you left hospital during COVID-19? Tell us your experience
To respond to coronavirus, hospitals across the country had to quickly change. Tell us how this has affected the care you or your loved one has received.
21 July 2020
News
Female doctor talking to their patient. They're wearing a mask.
What can the response to COVID-19 teach us about getting people home from hospital safely?
To prepare for the pandemic and free-up capacity in the NHS, guidance was issued to support a new rapid discharge process in March. But how has this worked for patients, their loved ones and the care sector?
21 July 2020
Blog
A blonde woman in a coat, standing in front of an ambulance
What can you expect when you’re discharged from hospital?
The usual processes the NHS follows to discharge you from hospital have changed during the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.
20 July 2020
Advice and Information
Doctor talking to a woman
COVID-19: How your experiences during the pandemic can help the NHS
With Members of Parliament looking into the delivery of health and care during the COVID-19 pandemic, our Chair reflects on how people’s experiences can help the NHS learn for the future.
14 July 2020
Blog
Sam Ebden, Care Home Manager
Care home manager shares: “Don’t be afraid to tell us where we’re going wrong!”
The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.
10 July 2020
Blog
Sir Robert Francis QC
‘Listening to patients needs to become the norm’, read our response to First Do No Harm report
Our Chair, Sir Robert Francis QC, responds to the Independent Medicines and Medical Devices Safety Review, chaired by Baroness Julia Cumberlege.
8 July 2020
Response