Making a complaint about social care services – what should you expect?
Here we look at six things you should expect when making a complaint about social care services.
19 July 2018
Advice and Information
Making it easier to share your feedback – a new Single Complaints Statement for social care
We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.
19 July 2018
Healthwatch Network Awards 2018 shortlist announced
After reviewing over 170 entries, we are pleased to announce all of the finalists for the Healthwatch Network Awards 2018.
17 July 2018
The year ahead - Our plan for 2018 - 2019
Find out more about our plans for 2018/19.
17 July 2018
Our response to CQC’s report on how services are working together to support older people.
New report from the Care Quality Commission looks at how well health and social care services are working together across 20 local authority areas.
Read our National Director, Imelda Remond, response to the report.
3 July 2018
Stories of change - number 25 #NHS70 #ItStartsWithYou
To help celebrate 70 years of the NHS we're collecting 70 stories of how people's experiences are being used by health and care services and professionals to help make them better.
2 July 2018
Meet the health and social care staff who go the extra mile
In the run up to the 70th anniversary of the NHS, we are joining in the celebrations with the launch of a new award to recognise the outstanding contributions of health and care staff towards improving patient care.
1 July 2018
Families fight to save local respite service
Thanks to a group of families in Hertfordshire, changes are being made to respite care and support for families of children with complex needs.
29 June 2018
Getting the basics right for people who are Deaf
Thanks to Sandra, NHS England is improving the way they communicate with people who are Deaf or hard of hearing.
28 June 2018
Helping young people speak up about their mental health
Becky felt there wasn’t enough mental health support for people her age, and decided something needed to change.
27 June 2018
It's easier to choose a care home in Durham thanks to Tony
After struggling to find the right information when choosing a care home for his mum, Tony decided to take matters into his own hands.
25 June 2018