News and reports | Healthwatch

Woman helping another woman put on a cardigan

Making a complaint about social care services – what should you expect?

Here we look at six things you should expect when making a complaint about social care services.

Advice and Information

Man with a walking stick talking to a home care worker

Making it easier to share your feedback – a new Single Complaints Statement for social care

We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.

Picture of woman at an Healthwatch event

Healthwatch Network Awards 2018 shortlist announced

After reviewing over 170 entries, we are pleased to announce all of the finalists for the Healthwatch Network Awards 2018.

Business plan 2018-19

The year ahead - Our plan for 2018 - 2019

Find out more about our plans for 2018/19.

Our response to CQC’s report on how services are working together to support older people.

New report from the Care Quality Commission looks at how well health and social care services are working together across 20 local authority areas.

Read our National Director, Imelda Remond, response to the report.

Healthwatch staff

Stories of change - number 25 #NHS70 #ItStartsWithYou

To help celebrate 70 years of the NHS we're collecting 70 stories of how people's experiences are being used by health and care services and professionals to help make them better.

Woman in hospital

Meet the health and social care staff who go the extra mile

In the run up to the 70th anniversary of the NHS, we are joining in the celebrations with the launch of a new award to recognise the outstanding contributions of health and care staff towards improving patient care.

Respite care home for children

Families fight to save local respite service

Thanks to a group of families in Hertfordshire, changes are being made to respite care and support for families of children with complex needs.

Image of Sandra

Getting the basics right for people who are Deaf

Thanks to Sandra, NHS England is improving the way they communicate with people who are Deaf or hard of hearing.

Picture of Becky

Helping young people speak up about their mental health

Becky felt there wasn’t enough mental health support for people her age, and decided something needed to change.

Man looking confused using his laptop

It's easier to choose a care home in Durham thanks to Tony

After struggling to find the right information when choosing a care home for his mum, Tony decided to take matters into his own hands.

Photograph of Errol, and his organisation, Friends of Caswell Thompson

Speaking up saves lives in Bristol

Thanks to Errol, more men in Bristol are aware of the signs of prostate cancer and are being diagnosed and treated.

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