How to communicate better with people with hearing loss
COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.
2 September 2020
The Doctor Will Zoom You Now: getting the most out of the virtual health and care experience.
Our insight report sets out the key findings from our work with National Voices, Traverse, and PPL as we explore people’s experiences of remote appointments since the start of the pandemic.
18 August 2020
How the new NHS COVID-19 app offers better data privacy
The NHS has just released a revamped COVID-19 contact-tracing app for testing. We look at how it addresses many of the concerns people have when it comes to their data privacy and security.
14 August 2020
New NHS contact tracing app addresses privacy concerns
The new COVID-19 contact tracing app is now ready for testing in England. Read our response to the news that a redesigned contact-tracing app is ready for release.
13 August 2020
Our equality, diversity and inclusion statement and action plan
Equality, diversity, and inclusion are at the heart of our values. This statement and plan shows how we plan to ensure everyone should have a fair and equal experience using health and social care, particularly those who may face discrimination.
7 August 2020
I didn’t know what to expect when dad was taken to hospital
During lockdown, Tony was admitted to hospital with chest pains. His son, Robin, 35, talks to us about the difficulties family members face trying to find out what’s happening when a loved one is in hospital.
6 August 2020
"I was really upset the hospital didn't test patients who were being sent to care homes for coronavirus"
Shelina, 33, is a social worker based in a London hospital. She talked to us about the challenges giving her patients good care during the coronavirus pandemic and making sure they’re sent home from hospital safely.
6 August 2020
Getting the most out of the virtual health and care experience
With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.
28 July 2020
Advice and Information
The doctor will zoom you now
The pandemic has seen a rapid roll-out of virtual NHS consultations. Working with National Voices, Traverse, and PPL, we've found out how they are working for people, and how to get the most out of the virtual health and care appointments.
27 July 2020
What can the response to COVID-19 teach us about getting people home from hospital safely?
To prepare for the pandemic and free-up capacity in the NHS, guidance was issued to support a new rapid discharge process in March. But how has this worked for patients, their loved ones and the care sector?
21 July 2020
Have you left hospital during COVID-19? Tell us your experience
To respond to coronavirus, hospitals across the country had to quickly change. Tell us how this has affected the care you or your loved one has received.
21 July 2020