News and reports

In January 2024, Pharmacy First went live, helping people get treatment for seven common conditions faster without seeing a GP. Our new report examines people's experiences with pharmacy services one year later, identifying what's working and the remaining challenges.

A year after the launch of Pharmacy First, the NHS scheme designed to speed up treatment for common conditions, we have published a new poll of over 7,000 adults’ experience of using pharmacies.

Today the media have reported about the Government's plans around the future of Healthwatch alongside other patient experience organisations.

Thanks to residents speaking up, patients across Sussex can access a new non-emergency patient transport service.

The ADHD taskforce have today published the first part of their report. The final report will be available later this year.

Thanks to participants speaking up, changes have been recommended to improve communication during annual health checks and COVID-19 vaccination appointments.

Our response to the latest NHS waiting times data.

People on lower incomes face barriers to getting the care they need. We look at why it’s harder for people who earn less money to access NHS services.

The Government has announced measures to improve women's experiences with cervical screening. Booking screening should be easier, and lower-risk people will attend fewer appointments. Read our response.

Patients are being promised better, faster and more appropriate emergency care under government reforms to shorten waiting times in A&E.

People who have a sensory impairment or a learning disability continue to face difficulty communicating with services. Read our latest blog.

Across England our volunteers are making a difference to services in their local communities every day. Hear their reasons for volunteering and the difference they feel they are making for their community.