News and reports | Healthwatch

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I didn’t know what to expect when dad was taken to hospital

During lockdown, Tony was admitted to hospital with chest pains. His son, Robin, 35, talks to us about the difficulties family members face trying to find out what’s happening when a loved one is in hospital.

social worker in a mask

"I was really upset the hospital didn't test patients who were being sent to care homes for coronavirus"

Shelina, 33, is a social worker based in a London hospital. She talked to us about the challenges giving her patients good care during the coronavirus pandemic and making sure they’re sent home from hospital safely.

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Getting the most out of the virtual health and care experience

With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

Advice and Information

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The doctor will zoom you now

The pandemic has seen a rapid roll-out of virtual NHS consultations. Working with National Voices, Traverse, and PPL, we've found out how they are working for people, and how to get the most out of the virtual health and care appointments.

Female doctor talking to their patient. They're wearing a mask.

What can the response to COVID-19 teach us about getting people home from hospital safely?

To prepare for the pandemic and free-up capacity in the NHS, guidance was issued to support a new rapid discharge process in March. But how has this worked for patients, their loved ones and the care sector?

Doctor and senior man wearing facemasks during coronavirus outbreak.

Have you left hospital during COVID-19? Tell us your experience

To respond to coronavirus, hospitals across the country had to quickly change. Tell us how this has affected the care you or your loved one has received.

A blonde woman in a coat, standing in front of an ambulance

What can you expect when you’re discharged from hospital?

The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

Advice and Information

Doctor talking to a woman

COVID-19: How your experiences during the pandemic can help the NHS

With Members of Parliament looking into the delivery of health and care during the COVID-19 pandemic, our Chair reflects on how people’s experiences can help the NHS learn for the future.

Sam Ebden, Care Home Manager

Care home manager shares: “Don’t be afraid to tell us where we’re going wrong!”

The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.

Sir Robert Francis QC

‘Listening to patients needs to become the norm’, read our response to First Do No Harm report

Our Chair, Sir Robert Francis QC, responds to the Independent Medicines and Medical Devices Safety Review, chaired by Baroness Julia Cumberlege.

Woman smiling in a hospital waiting room

Hospital waiting rooms improved for those with sensory disabilities

We share how your feedback has improved hospital waiting rooms for people with sensory disabilities.

Woman wearing a mask in a pharmacy

Help health and social care services recover from COVID-19 #BecauseWeAllCare

Two-thirds of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19. Help services improve and join our campaign #BecauseWeAllCare to encourage people to share their experience.

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