Our response to the Don Berwick Review
New report highlights the need to put patient safety and experience at the heart of healthcare planning, delivery and evaluation.
Response
News and reports
The NHS needs to listen to what patients have to say to improve future care
New findings from the Keogh Review show while there are examples of good care, there are areas where improvement is urgently required.
New findings from the Keogh Review show while there are examples of good care, there are areas where improvement is urgently required.
Response
Healthwatch England shines the spotlight on complaints at first national Healthwatch network conference
The right to complain about an unsatisfactory service is a key consumer right, and one the entire Healthwatch network will champion.
The right to complain about an unsatisfactory service is a key consumer right, and one the entire Healthwatch network will champion.
Response
Our public Committee meeting June 2013 - Supporting materials
Find out what happened at our public Committee Meeting.
Report
Our response to the Clwyd/Hart Review into NHS Complaints Handling
Read our letter to Right Honourable Ann Clwyd MP and Professor Tricia Hart to share what our research has shown about people’s experiences of making a complaint about health and care services.
After the publication of the Francis report, that looked at the failings of Mid Staffordshire NHS Trust, the Prime Minister and the Secretary of State for Health commissioned a review of NHS hospital complaints handling.
Response
Healthwatch marks network launch across five events in England simultaneously
We celebrated the launch of the Healthwatch network on 1 April 2013 with a series of events across England.
News
Our response to the Nuffield Trust 'ratings review'
Should there be ‘Ofsted-style’ ratings for health and social care providers? We share our views.
We have submitted our response to Nuffield Trusts consultation on the topic, highlighting the role local Healthwatch could play and things that should be considered.
Response
Our response to NHS England specialised commissioning engagement
In response to NHS England consultation, we outline our expectations in terms of good consultation and engagement practice.
Rather than comment on each consultation, we submitted a general response that outlines our expectations in terms of good consultation and engagement practice.
Response
Our response to the Francis report.
We share our response to the report into the failings of Mid Staffordshire NHS Foundation Trust.
The Francis Inquiry report was published on 6 February 2013 and examined the causes of the serious failings in care at Mid Staffordshire NHS Foundation Trust between 2005 and 2009.
Response
Our response to Morecambe Bay and Care Quality Commission
Recent events at Care Quality Commission (CQC) in relation to University Hospitals Morecambe Bay highlight once again the devastation caused to children and their families by a system that failed to listen.
We pay tribute to their determination. It was their relentless drive and refusal to accept the status quo that ensured these failings were brought to light.
Response
Highlighting our concerns about local Healthwatch regulations
We share a number of issues in relation to the local Healthwatch regulations and ask for clarity to avoid any confusion.
We have also proposed to work with the Department of Health and the Local Government Association to produce guidance for local Healthwatch and local authorities to assist them to correctly interpret the regulations.
Response
Our chair comments on the Francis Report
The Francis Inquiry report was published on 6 February 2013 and examined the causes of the serious failings in care at Mid Staffordshire NHS Foundation Trust between 2005 and 2009. Read our Chair's response.
Response