News and reports

The report proposes a fundamental shift in provision of urgent care. Read our response.

A government-backed review into the NHS hospital complaints system calls for significant changes in how the NHS handles complaints and deals with problems with patient safety.

Our annual report to Parliament outlines the role of Healthwatch England and local Healthwatch, as well as highlighting our activity over our first six months.

Read our response.

New findings from the Keogh Review show while there are examples of good care, there are areas where improvement is urgently required.

The right to complain about an unsatisfactory service is a key consumer right, and one the entire Healthwatch network will champion.

After the publication of the Francis report, that looked at the failings of Mid Staffordshire NHS Trust, the Prime Minister and the Secretary of State for Health commissioned a review of NHS hospital complaints handling.