Our response to the Clwyd/Hart Review into NHS Complaints Handling

Read our letter to Right Honourable Ann Clwyd MP and Professor Tricia Hart to share what our research has shown about people’s experiences of making a complaint about health and care services.
After the publication of the Francis report, that looked at the failings of Mid Staffordshire NHS Trust, the Prime Minister and the Secretary of State for Health commissioned a review of NHS hospital complaints handling.
Response

Our response to the Nuffield Trust 'ratings review'

Should there be ‘Ofsted-style’ ratings for health and social care providers? We share our views.
We have submitted our response to Nuffield Trusts consultation on the topic, highlighting the role local Healthwatch could play and things that should be considered.
Response

Our response to NHS England specialised commissioning engagement

In response to NHS England consultation, we outline our expectations in terms of good consultation and engagement practice.
Rather than comment on each consultation, we submitted a general response that outlines our expectations in terms of good consultation and engagement practice.
Response

Our response to the Francis report.

We share our response to the report into the failings of Mid Staffordshire NHS Foundation Trust.
The Francis Inquiry report was published on 6 February 2013 and examined the causes of the serious failings in care at Mid Staffordshire NHS Foundation Trust between 2005 and 2009.
Response

Our response to Morecambe Bay and Care Quality Commission

Recent events at Care Quality Commission (CQC) in relation to University Hospitals Morecambe Bay highlight once again the devastation caused to children and their families by a system that failed to listen.
We pay tribute to their determination. It was their relentless drive and refusal to accept the status quo that ensured these failings were brought to light.
Response

Highlighting our concerns about local Healthwatch regulations

We share a number of issues in relation to the local Healthwatch regulations and ask for clarity to avoid any confusion.
We have also proposed to work with the Department of Health and the Local Government Association to produce guidance for local Healthwatch and local authorities to assist them to correctly interpret the regulations.
Response

Our chair comments on the Francis Report

The Francis Inquiry report was published on 6 February 2013 and examined the causes of the serious failings in care at Mid Staffordshire NHS Foundation Trust between 2005 and 2009. Read our Chair's response.
Response