My expectations for raising concerns and complaints
What should people expect when it comes to raising concerns and complaints about health and social care? Our new report explains.
Report
News and reports
Using people’s views of good complaint handling to improve experiences
New joint report highlights what people can expect when making a complaint about health and social care services.
New joint report highlights what people can expect when making a complaint about health and social care services.
News
The State of Support 2014/15
Find out what funding the Healthwatch network has received to carry out its statutory activities for 2014/15.
Report
Our public Committee Meeting October 2014 - supporting materials
Find out what happened at our public Committee Meeting.
Report
Trouble finding an NHS dentist? You're not alone...
People all across the country are venting increasing frustration about access to and the quality of NHS dentistry services. Find out more below.
Blog
Suffering in silence
This report highlights what people have told the Healthwatch network about their experience of making a complaint about health and social care services.
Report
Our Annual Report 2013/14
Our Annual Report, Loud and Clear: Making your voice heard highlights our work and the work of the Healthwatch network over the past 12 months.
Report
Renewed efforts required to create compassionate complaints system
Our new report highlights the complexity of the process someone needs to follow to make a complaint about their health or social care service.
Using the views and experiences of patients and their families, have published our findings from our investigation into the utterly bewildering and largely ineffective complaints system in health and social care.
News
Our financial performance and position 2013/14
Find out about more about our financial performance and position for the financial year 2013/14.
Report
More reassurance needed about how medical records are being used by government
We share our views on government plans to provide medical researchers and NHS managers with access to people’s personal medical records.
We are calling on the Rt. Hon Mr Hunt to create a single regulatory regime for different uses of patient records and ensure that people have the right to opt out of all government data sharing projects.
News
Our response to Department of Health Consultation: Protecting health & care information
Read our response to The Department of Health’s consultation on proposals to strengthen the controls on the use of an individuals health and care data.
Our response also includes issues that people have been sharing with local Healthwatch across the country about worries about the security of their data.
Response
Bringing the voice of consumers to Parliament
Healthwatch from across England share their concerns in Westminster to make sure people can have their say about changes to health services in their area.
Healthwatch from across England share their concerns in Westminster to make sure people can have their say about changes to health services in their area.
News