News and reports

Making a complaint is a right enshrined in the NHS Constitution. Yet, our research found a number of barriers that prevented people from making a complaint about their healthcare.

Our new report warns people face many barriers to making a complaint about NHS healthcare.

People consistently tell us how they struggle to get NHS dental care.

Annette's is one such story. She faced hard decisions about her dental care, and her experience highlights why fundamental reform of NHS dentistry is needed to make it more accessible and affordable.

A new reform plan aims to shorten how long people have to wait for care, in line with calls we made based on your feedback.

Smokers and vape users can struggle to access stop-smoking services and education. Their feedback reveals poor promotion, long waits, and inflexible support and outlines steps that could help more people kick the habit.  

Healthwatch Richmond championed the voices of their community to secure a new pharmacy for residents of Hampton.

Healthwatch England and a coalition of trade unions, professional bodies, charities and patient groups, call for an end to treating patients in corridors and other inappropriate spaces.

As pressure mounts on emergency care services, one patient's story shows why change is needed to ensure everyone can access urgent care when they need it.

With NHS data showing that over 12 million people have been vaccinated since last October, we look at what patients think about the experience.

New figures published today by NHS England show that A&E units continue missing their target to see 95% of patients in four hours. Read our comment.

Find out why NHS action to tackle long waits for care can’t come soon enough for patients like Kimble.

Our evidence has shaped professional standards for Physician Associates and guidance to GPs on supervising these staff.