News and reports

When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect.

The experiences we are hearing from feedback across England show that people are waiting a long time for care. Our recommendations to the government set out how mental health services can be improved and provide better care for patients.

Our research unpacks people's experiences of using Community Diagnostic Centres and lessons for expanding community-based care.

Rizqa is passionate about helping people in her community. Find out her thoughts on why volunteering is important and what volunteering teaches you.

The NHS is transferring more services from hospitals to local communities. This simple story from Milton Keynes highlights why patient feedback is crucial to the success of these changes.

Cultural barriers make it hard for some people to reach out for support.

The British Medical Association has announced today that GPs will start capping appointments in an immediate work-to-rule action following a dispute over funding levels. Read our response.

Complete our short survey and tell the NHS if you're getting the right help to prevent or deal with sight problems.

With NHS premises in a dire state and a repair backlog growing, we have analysed people's experiences of the NHS estate, including hospitals, A&E waiting rooms, and parking facilities.

People tell us how social care support could improve their quality of life.

What are physician associates? Find out about their training and what kind of care they can provide.

The NHS plans to triple the number of physician associates it employs. But how much do patients know about this role, and how can their role be safely expanded?