News and reports

Working with older people, their families and care experts, the charity Independent Age has developed a set of quality indicators which Healthwatch Camden helped test during their visits to local care homes.

The quality of support offered in care homes has improved because residents spoke up about what they wanted.

Between January 2016 and April 2017, local Healthwatch visited 197 care homes across 63 different local authority areas in England to find out what life is really like for people living in care homes. Our new report explains what we found.

Local teen is driving force behind campaign to improve mental health support in Worcestershire.

Find out what happened at our public Committee Meeting.

Our National Director talks about the importance of everyone having their say on what should be available on prescription.

Read seven inspiring stories from our 2017 Healthwatch Network Awards, to show how your feedback is helping to change health and care for the better.

Local Healthwatch go on tour to see what men in the pubs and clubs of Blackburn with Darwen really think about health and care services.

Being discharged from hospital isn’t just about going home – it’s about the care and support you receive afterwards too. Read about two local Healthwatch who have won an award for working together to help people in south London get what they need.

This toolkit is designed to help local Healthwatch scrutinise local complaints systems, make recommendations based on findings and follow through on the improvements they ask for.

Parents and carers of autistic children have won an award for their work training staff at GP surgeries in Crawley to make their practices more autism-friendly.

Listening to feedback and learning from it is vital to improve quality of service. We have launched a new toolkit to help councils, care staff and services work together to build a positive culture around complaints and the opportunities to learn.