Our response to CQC's report on the quality of adult social care services

The CQC has today published a report highlights the findings from its adult social care inspections from 2014-2017.
The 'The state of adult social care services 2014 to 2017' report looks at what the CQC has found about the quality of care across the full range of adult social care services that it regulates.
Response

Speaking up helps improve care for sheltered housing residents

A 96-year-old sheltered housing resident and manager have helped improve ambulance services in Dorset.
Rosetta West, who lives at Melton Court sheltered housing in Poole, waited for over four hours for an ambulance after a fall. Find out how she worked with Healthwatch to make sure this wouldn't happen to other people.
News
""

Meet the patients helping to heal the NHS

Almost 300,000 people have shared their stories in the last year to help improve care. Our new #ItStartsWithYou campaign highlights the difference patient feedback can make.
News
Graphic of magnifying glass

Our complaints process

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
Report

Our response to the Capped Expenditure Programme proposals

Local people need to be given opportunities to contribute to changes to the NHS from the beginning of any decision making process.
Local people need to be given opportunities to contribute to changes to the NHS from the beginning of any decision making process.
Response

What inspires students to volunteer with us?

Volunteers’ Week is a chance to say a huge thank you to our 6,000+ amazing volunteers who help make a difference to health and care across the country.
We spoke to five student volunteers in Cheshire to find out what inspired them to get involved.
News