News and reports

Read seven inspiring stories from our 2017 Healthwatch Network Awards, to show how your feedback is helping to change health and care for the better.

Local Healthwatch go on tour to see what men in the pubs and clubs of Blackburn with Darwen really think about health and care services.

Being discharged from hospital isn’t just about going home – it’s about the care and support you receive afterwards too. Read about two local Healthwatch who have won an award for working together to help people in south London get what they need.

This toolkit is designed to help local Healthwatch scrutinise local complaints systems, make recommendations based on findings and follow through on the improvements they ask for.

Parents and carers of autistic children have won an award for their work training staff at GP surgeries in Crawley to make their practices more autism-friendly.

Listening to feedback and learning from it is vital to improve quality of service. We have launched a new toolkit to help councils, care staff and services work together to build a positive culture around complaints and the opportunities to learn.

The Healthwatch Network Awards recognise the ways in which Healthwatch across the country have helped make people’s views of health and social care services heard over the last 12 months. Take a look at our winners this year.

A Shropshire man with dementia has been using his experiences to help improve support for local people with the disease.

The CQC has today published a report highlights the findings from its adult social care inspections from 2014-2017.

A 96-year-old sheltered housing resident and manager have helped improve ambulance services in Dorset.

Speaking up about her son’s experience saw one woman help improve orthotics services for people across the country.

Almost 300,000 people have shared their stories in the last year to help improve care. Our new #ItStartsWithYou campaign highlights the difference patient feedback can make.