News and reports

Since 2014, we’ve heard from 1.4 million people about what it’s like to use NHS and social care services. Our latest annual report to Parliament highlights what changes you want to see and how together we're making a difference.

In our annual report to parliament, we call on services to listen to what matters most to people when it comes to their care – and on the public to keep speaking up.

Last year 406,567 people told us what matters most to them about health and social care. These views have been placed into over 2,000 reports, informing services about the improvements that people would like to see.

Three in five of us will become an unpaid carer at some point in our lives. Kate* tells us about what it was like becoming a carer for her husband and the difficulties they faced.

Our research shows that emergency readmissions to hospital have risen by 9.35% in the last year. Janet's story shows why it's important we understand why this is happening.

New guidance from the Competitions and Markets Authority aims to help ensure that care home residents are treated fairly under consumer law.

New research indicates spike in emergency readmissions to hospital over the last year. Our report calls on NHS to fix the data gaps to help understand why.

New research indicates spike in emergency readmissions to hospital over the last year. Our report calls on NHS to fix the data gaps to help understand why.

Surrey Heartlands Health and Care Partnership has been working with Healthwatch Surrey to create a programme of Citizen Ambassadors as a way to reach out to more people in the community. Hear more about Angela’s experience as a Citizen Ambassador.

Find out how much funding your local Healthwatch receives to help you have your say.

Our latest report sets out what funding the Healthwatch network has received to carry out its statutory activities in 2018/19.

New research from Which? finds that millions of people are underestimating the cost of paying for a care home place - potentially putting some at risk of financial problems. Our National Director, Imelda Redmond, responds to these findings.