News and reports

Our work is shaped by the concerns that local people raise with local Healthwatch across the country. Our analysis of local priorities puts improvements to primary care at the top of the list for 2019.

With many people sleeping rough, here's how health and care services can help those facing homelessness get the support they need.

With thousands of people at risk of homelessness this winter, we look at the common issues people who do not have a place to call home tell us they can face when it comes to health and care.

Since 2014, we’ve heard from 1.4 million people about what it’s like to use NHS and social care services. Our latest annual report to Parliament highlights what changes you want to see and how together we're making a difference.

In our annual report to parliament, we call on services to listen to what matters most to people when it comes to their care – and on the public to keep speaking up.

Last year 406,567 people told us what matters most to them about health and social care. These views have been placed into over 2,000 reports, informing services about the improvements that people would like to see.

Three in five of us will become an unpaid carer at some point in our lives. Kate* tells us about what it was like becoming a carer for her husband and the difficulties they faced.

To choose the right care home and support for your needs, or the needs of a loved one, it's important you have the right information to make your decision. Here are six things you should consider when choosing a care home.

Our research shows that emergency readmissions to hospital have risen by 9.35% in the last year. Janet's story shows why it's important we understand why this is happening.

New guidance from the Competitions and Markets Authority aims to help ensure that care home residents are treated fairly under consumer law.

New research indicates spike in emergency readmissions to hospital over the last year. Our report calls on NHS to fix the data gaps to help understand why.

New research indicates spike in emergency readmissions to hospital over the last year. Our report calls on NHS to fix the data gaps to help understand why.