Proposed standards for complaints advocacy
We have worked with users, providers and commissioners of complaints advocacy services to create a vision of what a good complaints advocacy service should look like.
10 February 2015
Our public Committee Meeting February 2015 - supporting materials
Find out what happened at our public Committee Meeting.
4 February 2015
Staff should work closely with patients all the time, not just at Christmas
New statistics released by NHS England show a decrease in delayed hospital discharge over the festive period.
Each month, NHS England releases statistics on the total delayed days during the month for all patients delayed throughout the month.
21 January 2015
Greater improvement needed in complaints handling, says Health Select
The Health Select Committee's new report on health and social care complaints further highlights the need for greater improvement and culture change in the way that people's complaints and concerns are handled.
The report, Complaints and Raising Concerns, also identifies the need to simplify the confusing complaints system by creating a single gateway for both health and social care complaints.
21 January 2015
Our response to new draft guidance on safe staffing levels in A&E
NICE has outlined new draft guidance to help A&E departments ensure there are enough nursing staff available to provide safe care at all times to patients.
The new guidance aims to ensure that A&E departments have the capacity to provide all necessary emergency care, as well as specialist input for children, older people or those with mental health needs.
16 January 2015
Getting an appointment with a GP is a major concern
1 in 4 face difficulty booking an appointment on the phone according to new GP patient survey results.
The GP Patient Survey is an independent survey on how people feel about their GP practice run by Ipsos MORI on behalf of NHS England and sent to over a million people across the UK.
12 January 2015
Our response to NHS England A&E performance figures for October-December
This morning NHS England released figures on how A&E departments performed during October - December 2014.
These new figures show hospitals are struggling to cope.
6 January 2015
Our response to changes to the NHS England Mandate for 2015/16
Thanks to your views we have provided feedback on the NHS Mandate.
Read our correspondence regarding the NHS Mandate for 2015/16.
5 January 2015
What are people’s biggest health and social care issues for 2015?
Our annual survey of local Healthwatch priorities reveals the top health and social care issues for the public across England for 2015.
31 December 2014
NHS steps up a gear to get people home for Christmas
People waiting to leave hospital are discharged more quickly and efficiently in the run up to Christmas than at any other time of year.
Official ‘delayed transfers of care’ stats fell 13 per cent between November and December last year, with the festive period consistently recording the lowest number of delayed discharges over the last five years.
22 December 2014
Those who witness poor care being denied right to complain by NHS
New research shows 1 in 3 of hospitals across England are turning away concerned citizens wishing to report incidents of poor care that they have witnessed.
Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.
5 December 2014