News and reports

Our findings suggest that councils are not currently making the most of their annual complaints reports as an opportunity to demonstrate how responsive they are to feedback. Read our report to find out more.

Local authorities focus on reporting the number of complaints they receive rather than communicating what they are learning. We call for complaints managers to be given more support to help demonstrate how councils respond to feedback from residents.

Take a look at our papers for our September Committee Meeting.

42% of people we polled support using general taxation to fund social care. Jacob Lant, Head of Policy at Healthwatch England reflects on the public’s increasing desire for a social care solution.

After receiving over 145 entries, we are pleased to announce the finalists for the Healthwatch Network Awards 2019.

Nearly 700 people in Birmingham and Solihull told their local Healthwatch about the changes that they would like to see made to their local NHS after the Government's promise to invest billions into services. Read what people said.

Here are six steps that people have told us health and social care services can take to provide a better environment while they wait.

In the UK, almost 2 million people are living with sight loss. Find out what people have told us it is like using NHS services when you have a sensory impairment or loss.

Help make sure that your practice meets patient's accessibility requirements by using this quick checklist.

High quality care is people’s top priority when visiting A&E, not how long they need to wait. So how can emergency care services learn from people’s experiences?

Residents in Bedford, Luton and Milton Keynes believe there should be better access to health and community services, with flexible support available around the clock, to allow working people to get the support they need. Read the full report.

Healthwatch in Shropshire and Telford and Wrekin asked residents 'What would you do to improve your local NHS'? Take a look at the top five things people would like to see changed to services to help them lead healthier lives.