Patchy complaints support is putting vulnerable people at risk
New research finds just one in five councils offer a dedicated complaints support service for social care users.
Care home residents and other social care users struggle to get the support they need when it comes to complaining about the quality of care they receive.
15 March 2015
Primary Care: A review of local Healthwatch reports
Find out what we found when our network spoke to more than 11,000 people and visited over 550 GP surgeries, pharmacies and opticians across the country.
13 March 2015
Our response to the Morecambe Bay investigation
Investigation into Morecambe Bay NHS Foundation Trust finds failings at almost every level.
The report reveals that a “lethal mix” of failings at almost every level led to the unnecessary deaths of one mother and 11 babies in the maternity unit of a Cumbrian hospital.
4 March 2015
New NICE draft guidance on safe midwifery staffing levels
New guidance to help hospitals ensure that there are the right number of midwifery staff to provide care for women and their babies.
They recommend that women giving birth should have one-to-one care with a midwife and advise hospital boards to monitor staffing levels and ensure sufficient staff to provide safe care for new mothers and their babies.
2 March 2015
Deep failings in care across the country’s mental health services have led to avoidable deaths
The Equality and Human Rights Commission has published the findings of an Inquiry into detainment of mental health patients today.
The report suggests that repeated errors, a failure to learn lessons contributed to the non-natural deaths of hundreds of people with mental health conditions detained in psychiatric hospitals, prisons and police cells.
23 February 2015
What help do you need to look after your health in the future?
By analysing over 11,000 conversations the Healthwatch network has had with the public about this issue, we found five common areas where people wanted to see improvement.
18 February 2015
Concerns from the Healthwatch network on lack of quality assurance of non-regulated services
We have written to the Department of Health outlining our concerns about the safety of people using health and care services that aren’t currently regulated.
Local Healthwatch from around the country have recently shared their concerns about the lack of quality assurance and regulation of certain social care services such as home care and day care centres.
18 February 2015
Disabled people struggling to access GP appointments
Most people say they are satisfied with their GP but research from our network suggests that there are significant issues of concern for some groups of people, particularly for those with hearing, visual and mobility problems.
We have compiled the findings into a single report which uses patients’ real life experiences to highlight areas where people want to see improvement.
13 February 2015
We raise our concerns with NHS England about services provided by St Andrews Healthcare
CQC has called for improvements to be made in services provided by St Andrews Healthcare. The CQC inspection report into the provider, released on 10 February, gave St Andrews an overall rating of "requires improvement".
In response to ongoing work by Healthwatch Northamptonshire, we have formally escalated concerns with NHS England regarding the St Andrews site in Northamptonshire.
12 February 2015
Our response to 'Culture change in the NHS' report
The Department of Health has released a report which sets out the progress made in applying the lessons learned from the failings at Mid Staffordshire NHS Foundation Trust.
The report, ‘Culture change in the NHS’ shows some achievements since Sir Robert Francis’s public inquiry into Mid Staffs, and highlights areas where further action is needed to ensure that safe, effective and compassion
11 February 2015
Our briefing on mental health
We ask local Healthwatch every year to tell us what matters most to local people regarding health and social care. This year it was mental health that came out on top with 77 out of 152 local Healthwatch identifying it as a priority.
10 February 2015