News and reports

Our research shows that the public value a wide range of factors when it comes to good care in A&E, which is why we're working with the NHS to ensure new measures take people’s full experiences into consideration.

Today the CQC published results from its patient experience survey of accident and emergency departments. Read our response.

Care Quality Commission's report today shows 'perfect storm' brewing for people using mental health and learning disability services.

Before he sadly passed away in May 2019, Mike Chapman went out of his way to use his experience to help make care better for people affected by cancer. Mike was recognised for his outstanding achievement at the Healthwatch Network Awards 2019.

In our blog for Baby Loss Awareness Week, people share their experience of baby loss, the impact it had on their mental health and the support they wish they’d received.

Last year, thousands of women told us about their experiences of mental health problems during and after pregnancy – including those who lost their babies. As part of Baby Loss Awareness Week, we're sharing stories people have shared.

For Baby Loss Awareness Week, we're sharing stories people have shared about the impact that miscarriage and stillbirth had on their mental health, and how the support given to parents should improve.

Take a look at the award winning stories from this year's Healthwatch Network Awards.

Find out about our celebration of the contribution made by local staff and volunteers who helped gather more than half a million people's views last year.

Find out what's working well for people and what needs to improve when it comes to people's experiences of travelling to and from NHS appointments, in our new briefing.

Together with two leading charities, we are raising awareness of the issues people facing travelling to and from NHS services. We will be working with NHS England to support their new national review of the links between the NHS and local transport.

The Local Government and Social Care Ombudsman's Annual Review of Adult Social Care Complaints has revealed it is investigating a greater proportion of complaints than previous years. Read our response in full.