News and reports

Find out what the public has been telling us about health and social care from April - June 2020, including the key issues people have faced because of the COVID-19 pandemic.

COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.

Our insight report sets out the key findings from our work with National Voices, Traverse, and PPL as we explore people’s experiences of remote appointments since the start of the pandemic.

The new COVID-19 contact tracing app is now ready for testing in England. Read our response to the news that a redesigned contact-tracing app is ready for release.

Equality, diversity, and inclusion are at the heart of our values. This statement and plan shows how we plan to ensure everyone should have a fair and equal experience using health and social care, particularly those who may face discrimination.

During lockdown, Tony was admitted to hospital with chest pains. His son, Robin, 35, talks to us about the difficulties family members face trying to find out what’s happening when a loved one is in hospital.

The pandemic has seen a rapid roll-out of virtual NHS consultations. Working with National Voices, Traverse, and PPL, we've found out how they are working for people, and how to get the most out of the virtual health and care appointments.

The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.

Our Chair, Sir Robert Francis QC, responds to the Independent Medicines and Medical Devices Safety Review, chaired by Baroness Julia Cumberlege.

We share how your feedback has improved hospital waiting rooms for people with sensory disabilities.

Read our response to evidence from Public Health England that COVID-19 is having a disproportionate impact on people from Black, Asian, and Minority Ethnic communities.

Take a look at our papers for our June Committee Meeting.