News and reports

Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.

We are calling on the Government to take action to reform the complaints system - our seven-point plan sets out how.

We have written to the Health Secretary Jeremy Hunt to take action with a seven-point plan for reform to help create an effective and compassionate complaints system.

One in four of us will be affected by mental illness in any year. Finding the right information about services that can help is not always easy. We spoke to volunteers from Healthwatch York who have worked to change this.

Our business plan outlines how we plan to meet our strategic priorities from April 2015 to March 2016.

A third of people are dissatisfied with availability of appointments at their GP and almost half struggle to book an out of hours appointment according to a review by Monitor. Read our response.

Following reports that health and social care services for older people with multiple long terms conditions can be disjointed and difficult to access, NICE has released new guidance.

Findings from CQC’s survey show that too many people are experiencing delays in leaving hospital.

Local Healthwatch across the country are hearing reports of long delays for access to consultations and surgery for people waiting for gender reassignment surgery, but how long should people wait?

Following reports from local Healthwatch about gender reassignment waiting times, we have written to NHS England to express our concerns.

We’re calling for more people to share their experiences of non-regulated social care services.

New report states GPs spend almost a fifth of their consultation time dealing with non-health issues, such as personal relationship problems, housing and unemployment.