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Graphic of magnifying glass

Every complaint matters - a seven-point plan for the NHS and social care

Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.
15 June 2015
Report

Ombudsman reform only one part of the complaints puzzle

We are calling on the Government to take action to reform the complaints system - our seven-point plan sets out how.
15 June 2015
News

Our letter to the Secretary of State with recommendations for creating an effective and compassionate health and social care complaints system

We have written to the Health Secretary Jeremy Hunt to take action with a seven-point plan for reform to help create an effective and compassionate complaints system.
15 June 2015
Response

Helping people with mental health conditions find the support they need

One in four of us will be affected by mental illness in any year. Finding the right information about services that can help is not always easy. We spoke to volunteers from Healthwatch York who have worked to change this.
1 in 4 of us will be affected by mental illness in any year. Finding the right information about services that can help is not always easy. We spoke to volunteers from Healthwatch York who have worked to change this.
5 June 2015
News
Graphic of magnifying glass

Our business plan 2015-16

Our business plan outlines how we plan to meet our strategic priorities from April 2015 to March 2016.
4 June 2015
Report

Our response to Monitor's GP report and patients survey

A third of people are dissatisfied with availability of appointments at their GP and almost half struggle to book an out of hours appointment according to a review by Monitor. Read our response.
Monitor has published their review of how GP services are working for patients, with a specific focus on the role of choice and competition.
1 June 2015
Response

Our response to draft NICE guidance on social care for older people with multiple long term conditions

Following reports that health and social care services for older people with multiple long terms conditions can be disjointed and difficult to access, NICE has released new guidance.
The new draft guidance focuses on a need for better integration of health and social care services and a need for more personal, individualised care.
1 June 2015
Response

Our response to the CQC's inpatient survey

Findings from CQC’s survey show that too many people are experiencing delays in leaving hospital.
We respond to their key findings.
22 May 2015
Response

Action needed on gender reassignment surgery delays

Local Healthwatch across the country are hearing reports of long delays for access to consultations and surgery for people waiting for gender reassignment surgery, but how long should people wait?
Following reports from local Healthwatch, we have written to NHS England alerting them to the long delays being faced by some people seeking gender reassignment surgery.
21 May 2015
News

Gender reassignment waiting times correspondence with NHS England

Following reports from local Healthwatch about gender reassignment waiting times, we have written to NHS England to express our concerns.
According to local Healthwatch, a high proportion of people in England waiting for gender reassignment are subject to long delays for consultation and surgery.
21 May 2015
Response

Gap in regulation of care services putting vulnerable people at risk

We’re calling for more people to share their experiences of non-regulated social care services.
We are now calling on local councils in England to get in touch with their local Healthwatch if they have concerns over non-regulated services
19 May 2015
News

Our response to ‘A very general practice’; the Citizens Advice report on non-health visits to GPs

New report states GPs spend almost a fifth of their consultation time dealing with non-health issues, such as personal relationship problems, housing and unemployment.
Citizens Advice says these issues can sometimes be linked to health conditions, but argues that in most cases GPs are not best placed to provide this kind of social support.
19 May 2015
Response

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