The Public Administration Select Committee (PASC) has published their report looking at how incidents of clinical failure in the NHS are investigated – and how subsequent complaints are handled.
Results from our Freedom of Information Request show care home residents and other social care users are not being given support to make a complaint about social care services.
New research finds just one in five councils offer a dedicated complaints support service for social care users.
Care home residents and other social care users struggle to get the support they need when it comes to complaining about the quality of care they receive.
Find out what we found when our network spoke to more than 11,000 people and visited over 550 GP surgeries, pharmacies and opticians across the country.
Investigation into Morecambe Bay NHS Foundation Trust finds failings at almost every level.
The report reveals that a “lethal mix” of failings at almost every level led to the unnecessary deaths of one mother and 11 babies in the maternity unit of a Cumbrian hospital.
New guidance to help hospitals ensure that there are the right number of midwifery staff to provide care for women and their babies.
They recommend that women giving birth should have one-to-one care with a midwife and advise hospital boards to monitor staffing levels and ensure sufficient staff to provide safe care for new mothers and their babies.
The Equality and Human Rights Commission has published the findings of an Inquiry into detainment of mental health patients today.
The report suggests that repeated errors, a failure to learn lessons contributed to the non-natural deaths of hundreds of people with mental health conditions detained in psychiatric hospitals, prisons and police cells.
By analysing over 11,000 conversations the Healthwatch network has had with the public about this issue, we found five common areas where people wanted to see improvement.
We have written to the Department of Health outlining our concerns about the safety of people using health and care services that aren’t currently regulated.
Local Healthwatch from around the country have recently shared their concerns about the lack of quality assurance and regulation of certain social care services such as home care and day care centres.
Response
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