Our response to the CQC's State of Care report

The report shows that many services have been able to maintain or improve on quality, with more than 80 percent of GP practices and six out of ten of adult social care services inspected so far rated as good or outstanding. Of the hospitals rated, 38 percent were also found to be good or outstanding.

However, alongside these encouraging findings, there remains significant variation in quality and an unacceptable level of poor care.

In response to the State of Care report, our Chief Executive, Katherine Rake, said:

“Today’s report from the CQC highlights that many people receive good quality health and social care, but there is still unacceptable variation in the quality of services.

“It is striking that good services operate by listening to people’s experiences, responding to complaints and learning from previous mistakes, whereas less effective services often fail to do so. We would now like to see all services operate with the right culture of openness and transparency when things go wrong.

“We know that three in five people who complain feel their concerns are not properly addressed. Today’s report underlines how important it is for services to welcome and recognise the importance and value of feedback and complaints, so that patient safety and experience are not compromised in the future

“We want to see hospitals, GP surgeries and care homes learning from mistakes and showing people that they are listening to them in order to make positive changes to services. No matter where someone lives or what service they have used, people’s concerns should be properly taken on board and services improved as a result.”