1. Creating a learning culture in social care

    Report -

    Our findings suggest that councils are not currently making the most of their annual complaints reports as an opportunity to demonstrate how responsive they are to feedback. Read our report to find out more.

  2. What people have told us about health and social care: April to June 2019

    Report -

    Find out what the public have been telling us about health and social care from April to June this year.

  3. Shifting the mindset: a closer look at NHS complaints

    Report -

    Hospitals need to do more to show patients how the NHS is learning from mistakes. Read our latest report to find out more.

  4. Suffering in silence

    Report -

    This report highlights what people have told the Healthwatch network about their experience of making a complaint about health and social care services.

  5. My expectations for raising concerns and complaints

    Report -

    What should people expect when it comes to raising concerns and complaints about health and social care? Our new report explains.

  6. Funding and support information for NHS Complaints Advocacy services - FOI results

    Report -

    Results from our Freedom of Information Request show care home residents and other social care users are not being given support to make a complaint about social care services.

  7. Hospital policies on making a complaint - FOI results

    Report -

    Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.

  8. Every complaint matters - a seven-point plan for the NHS and social care

    Report -

    Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.

  9. Local complaints systems: how well are they working?

    Report -

    This toolkit is designed to help local Healthwatch scrutinise local complaints systems, make recommendations based on findings and follow through on the improvements they ask for.

  10. The NHS working with people and communities

    Report -

    This briefing shows how engagement and participation with people and communities can deliver real benefits to the health and care system.