Every complaint matters - a seven-point plan for the NHS and social care

Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.
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Summary

The following seven-point plan has been developed from our conversations with thousands of people who have direct experience of the frustrations of the complaints system in health and social care.

Downloads

If you need this report in a different format, please email enquiries@healthwatch.co.uk or call 03000 68 3000.

Download our seven-point plan for the NHS and social care