According to the official records, there were 174,872 complaints about the NHS in 2013/14.
Yet through our research and our conversations with patients, care users and the public, we found that fewer than half of those who experience poor care actually report it.
Using the views of the public, this report identifies where and why things are not working and, most importantly, how people want things done differently.
You can also download this report in easy read. We have a summary of the report available, which you can also find in Large Print.
If you need this in a different format, please email email@example.com or call 03000 68 3000.