This report outlines the funding each local Healthwatch has received to deliver their statutory activities based on survey results from 148 local Healthwatch, working across 152 local authority areas.
People with mental health issues are often taken to police cells and are not given the help and support they need. We spoke to Healthwatch Kirklees who have worked to change this.
Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.
We have written to the Health Secretary Jeremy Hunt to take action with a seven-point plan for reform to help create an effective and compassionate complaints system.
One in four of us will be affected by mental illness in any year. Finding the right information about services that can help is not always easy. We spoke to volunteers from Healthwatch York who have worked to change this.
A third of people are dissatisfied with availability of appointments at their GP and almost half struggle to book an out of hours appointment according to a review by Monitor. Read our response.
Monitor has published their review of how GP services are working for patients, with a specific focus on the role of choice and competition.
Following reports that health and social care services for older people with multiple long terms conditions can be disjointed and difficult to access, NICE has released new guidance.
The new draft guidance focuses on a need for better integration of health and social care services and a need for more personal, individualised care.