We have worked with users, providers and commissioners of complaints advocacy services to create a vision of what a good complaints advocacy service should look like.
The Health Select Committee's new report on health and social care complaints further highlights the need for greater improvement and culture change in the way that people's complaints and concerns are handled.
The report, Complaints and Raising Concerns, also identifies the need to simplify the confusing complaints system by creating a single gateway for both health and social care complaints.
NICE has outlined new draft guidance to help A&E departments ensure there are enough nursing staff available to provide safe care at all times to patients.
The new guidance aims to ensure that A&E departments have the capacity to provide all necessary emergency care, as well as specialist input for children, older people or those with mental health needs.
1 in 4 face difficulty booking an appointment on the phone according to new GP patient survey results.
The GP Patient Survey is an independent survey on how people feel about their GP practice run by Ipsos MORI on behalf of NHS England and sent to over a million people across the UK.
People waiting to leave hospital are discharged more quickly and efficiently in the run up to Christmas than at any other time of year.
Official ‘delayed transfers of care’ stats fell 13 per cent between November and December last year, with the festive period consistently recording the lowest number of delayed discharges over the last five years.
New research shows 1 in 3 of hospitals across England are turning away concerned citizens wishing to report incidents of poor care that they have witnessed.
Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.