Proposed standards for complaints advocacy

Summary

These proposed standards set out our vision for complaints advocacy.

They have been developed in collaboration with users, providers and commissioners of complaints advocacy services, and reflect the expertise and experience of these groups.

The purpose of the standards is to provide a vision of what a good complaints advocacy service should look like. We start by setting out the principles that must be at the heart of complaints advocacy.

The standards describe what these principles look like in practice, from the perspective of service users and providers.

These standards are not intended as a minimum baseline to be met. Rather, they provide a set of user-centred outcomes that should be central to the commissioning and provision of complaints advocacy services.