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Share your views to help improve support for people with a learning disability or autism in your area.News -
Healthwatch volunteer June thinks services should support autistic people or people with a learning disability to share their feedback. Take a look at her top tips.News -
We take a look at the work Healthwatch have been doing with young people, and their families, to find out how health and education services are working together for people with additional needs.News -
Together with two leading charities, we are raising awareness of the issues people facing travelling to and from NHS services. We will be working with NHS England to support their new national review of the links between the NHS and local transport.News -
There are around half a million people in England on the autism spectrum.News -
Around 700,000 people in the UK are autistic and it's vital that health services meet their needs. Here's four ways your views have been making sure people with autism are listened to.
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Autism diagnosis waiting times was the top complaint received at Cheshire East Clinical Commissioning Group. The local Healthwatch listened to over 200 carers to find out more about their experiences.News -
A 24-year-old woman in Dorset has been leading the charge in helping health and care services in the county understand the issues affecting young people.Report -
Find out what the public has been telling us about health and social care from July to September this year.
This briefing also looks at emerging themes across services and examines what people have been telling us about support for incontinence.News -
For most people, going to the doctor or dentist is a routine experience. However, if you have autism, accessing health and care support can be a difficult and stressful experience.News -
Published today, Every Voice Matters, our Annual Report to Parliament 2015-16, outlines how together we are putting people at the heart of care.Report -
Our new report highlights the four most common issues that people have told local Healthwatch they want to see improve.Response -
We have written a letter to NHS England to express our disappointment at the lack of progress in reviewing the legally-binding Accessible Information Standard.News -
When one person advocates for themselves for better health care and improved accessibility, we all benefit.Advice and Information -
Autism affects people in different ways. It can bring strengths and challenges that can affect how comfortable, healthy, and happy you feel. Here's what you should expect from an autism assessment, diagnosis and getting the proper support.Blog -
Neurodiversity is a word used to describe the different thinking styles that affect how people communicate with the world around them. It includes dyslexia, autism, Attention deficit hyperactivity disorder (ADHD), Tourette's Syndrome and more. Neurodivergent people encounter challenges accessing services which meet their needs.Blog -
Long wait times for autism and attention deficit hyperactivity disorder (ADHD) support can have a severe impact on individuals. We look at what people have already told us and urge you to come forward if you have been affected.Blog -
We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.Advice and Information -
Here we look at six things you should expect when making a complaint about social care services.News -
Every year, NHS and social care staff receive millions of pieces of feedback from those using services. Read these top tips to help ensure people know how you are using their feedback to improve care.Response -
New research from the Care Quality Commission shows that people regret not raising concerns about their care - but those who do raise concerns see improvements.News -
Download and view our digital tools so that people can have their say on how to improve their local NHS.News -
When people complain about poor care, it can be a real opportunity for services to listen and change. We’ve highlighted five ways services can do this.Blog -
The NHS regularly publishes data about the number of written complaints, but we want to know if every complaint is being recorded and used as an opportunity to learn.News -
Local authorities focus on reporting the number of complaints they receive rather than communicating what they are learning. We call for complaints managers to be given more support to help demonstrate how councils respond to feedback from residents.Report -
Our findings suggest that councils are not currently making the most of their annual complaints reports as an opportunity to demonstrate how responsive they are to feedback. Read our report to find out more.News -
Our Outstanding individuals who’ve made a difference award celebrates volunteers who have gone above and beyond to put people at the heart of care. Take a look at the shortlist.News -
Read a summary of our latest research to find out why personalised care is important.Report -
Find out what the public have been telling us about health and social care from April to June this year.Response -
The Local Government and Social Care Ombudsman's Annual Review of Adult Social Care Complaints has revealed it is investigating a greater proportion of complaints than previous years. Read our response in full.News -
Have you had to make a complaint? Take our poll to see how your experience measured up against other people's.Response -
Today, the Parliamentary Health Service Ombudsman has reported a 36% increase in the number of investigations linked to people having a poor experience of leaving care.Response -
New figures show that approximately 27,900 new written complaints were made to the NHS between July and September 2015.Response -
Following a public consultation to which over 130,000 responses were received, the Department of Health has now published the NHS mandate.Response -
A new report from the Parliamentary and Health Service Ombudsman reveals that health and social care services are leaving too many complaints unresolved and not learning from mistakes, often having a devastating impact on individuals.Advice and Information -
Have you or a family member had a side effect after taking medicines? Find out why it's important to share your experience to make medicine safer for everyone.Response -
The Health Select Committee's new report on health and social care complaints further highlights the need for greater improvement and culture change in the way that people's complaints and concerns are handled.Response -
We share what people have been telling the Healthwatch network about their experience making a complaint about NHS services to help inform the new investigation function of IPSIS.Response -
Our perspective on the commission to review the proposed extension to the Duty of Candour.Response -
New statistics show that there were 24,900 new written complaints in the first quarter of 2015/16. Read our response.Response -
New report from the Parliamentary and Health Services Ombudsman finds three key issues with how investigations into serious incidents in the NHS are conducted. Read our response.Advice and Information -
Can't find an NHS dentist? Read our tips on what to do if you’re facing problems finding an NHS dentist taking new patients.Report -
Hospitals need to do more to show patients how the NHS is learning from mistakes. Read our latest report to find out more.
