Our response to the NHS Mandate 2016/17
“Today’s NHS Mandate promises more power to patients and gives communities the opportunity be more engaged in their healthcare.
The NHS Mandate between the government and NHS England sets out the ambitions for the health service. The Department of Health recently consulted with the public to find out what they want from the NHS in the future.
On the publication of the Mandate to NHS England today our Chief Executive, Katherine Rake, said:
“Today’s NHS Mandate promises more power to patients and gives communities the opportunity be more engaged in their healthcare.
“We are particularly pleased to see the Mandate including the need to use insight from complaints to improve services and quality of care, following suggestions we made in the consultation informed by our work on complaints.
“However, improvements could be made in how people are engaged in the Mandate development process. The appetite to engage in a dialogue about health is demonstrated by the fact that 130,000 people responded to the consultation over a short time frame. We want to see future consultations take advantage of this interest by engaging with communities in new, more effective ways.”