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Your spotlight on health and social care services


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Our letter to the Secretary of State with recommendations for creating an effective and compassionate health and social care complaints system

Posted on 15/06/15

We have written to the Health Secretary Jeremy Hunt to take action with a seven-point plan for reform that will create an effective and compassionate complaints system that both gives patients what they need and ensures the NHS and social care services can learn from their mistakes.

Download the letter (PDF 173.58KB)