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People's experiences of primary care

We spoke to six different groups of people about their experiences of primary care services and the issues they face. Take a look to see what they told us.
30 November 2015
News

Our submission to the National Data Guardian review

The Department of Health is consulting on the roles and responsibilities of the National Data Guardian for health and social care.
We share what people have told us about their views on consent and data security in response to government consultation.
30 November 2015
Response

Our response to the National Audit Office report on GP access

New report finds that while patient satisfaction with access to General Practice remains high, it is declining.
The report shows that although patient satisfaction with access to general practice remains high, it is declining.
30 November 2015
Response

Our consultation response to the NHS Mandate

We have highlighted our concerns about the time frame people have to respond to the consultation and for their views to be responded to.
hat's why we have responded to the consultation with our views on the draft framework document including two key areas where we think the draft misses an opportunity to strengthen the role of patients:
27 November 2015
Response

Better orthotics services thanks to one courageous mother

Today’s announcement by NHS England of a drive to improve orthotic services will come as welcome news to patients who depend upon services to help improve their mobility, independence and help with pain relief.
NHS England has published new guidance which was in part, due to action by one courageous mother who pursued her case with Healthwatch Staffordshire.
18 November 2015
News

Our Response to the Youth Select Committee's report on mental health

Our evidence to the Select Committee helps inform new report on Young People’s mental health.
The Youth Select Committee has today published its report “Young People’s Mental Health”.The Youth Select Committee gathered evidence from a range of witnesses including from Healthwatch network.
17 November 2015
Response

Is there a feedback gap?

We look at what recent public polling tells us about people's desire to provide feedback to help care services improve.
Our polling indicates that potential public feedback is being lost, as people are unsure how to share their opinions on their treatment.
17 November 2015
News
BME mother, father and newborn baby

Feedback from BME communities helping to improve services.

Healthwatch Suffolk was asked by their local Trust to find out what BME communities thought of mental health services. We ask them what happened next:


16 November 2015
News
lady communicating in British sign language

Three ways Healthwatch are making sure everyone’s voice gets heard

Last year local Healthwatch engaged over 300,000 people across England to help understand people’s experiences of care, but how do they do it?

12 November 2015
News

Our response to NHS Providers report 'Right place, right time'

New report outlines practical approaches to tackle the cause of delayed transfers of care.
11 November 2015
Response
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Our public Committee Meeting November 2015 - supporting materials

Find out what happened at our public Committee Meeting.
4 November 2015
Report

Our response to HSCIC data on written complaints to the NHS

New statistics show that there were 24,900 new written complaints in the first quarter of 2015/16. Read our response.
The Health and Social Care Information Centre (HSCIC) have published their first quarterly collection of data on written complaints to the NHS.
3 November 2015
Response

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