Ombudsman reform only one part of the complaints puzzle
Article
15 June 2015
Our letter to the Secretary of State with recommendations for creating an effective and compassionate health and social care complaints system
Article
15 June 2015
Helping people with mental health conditions find the support they need
Article
5 June 2015
Our business plan 2015-16
Article
4 June 2015
Our response to Monitor's GP report and patients survey
Article
1 June 2015
Our response to draft NICE guidance on social care for older people with multiple long term conditions
Article
1 June 2015
Our response to the CQC's inpatient survey
Article
22 May 2015
Action needed on gender reassignment surgery delays
Article
21 May 2015
Gender reassignment waiting times correspondence with NHS England
Article
21 May 2015
Gap in regulation of care services putting vulnerable people at risk
Article
19 May 2015
Our response to ‘A very general practice’; the Citizens Advice report on non-health visits to GPs
Article
19 May 2015
Our public Committee meeting May 2015 - supporting materials
Article
13 May 2015
Our response to Public Administration Select Committee's report into investigating clinical incidents
Article
27 March 2015
Delayed discharge figures have risen steadily over the past 12 months
Article
27 March 2015
Our response to HSCIC statistics on children’s dental care
Article
19 March 2015
Funding and support information for NHS Complaints Advocacy services - FOI results
Article
15 March 2015
Patchy complaints support is putting vulnerable people at risk
Article
15 March 2015
Primary Care: A review of local Healthwatch reports
Article
13 March 2015
Our response to the Morecambe Bay investigation
Article
4 March 2015
New NICE draft guidance on safe midwifery staffing levels
Article
2 March 2015
Deep failings in care across the country’s mental health services have led to avoidable deaths
Article
23 February 2015
What help do you need to look after your health in the future?
Article
18 February 2015
Concerns from the Healthwatch network on lack of quality assurance of non-regulated services
Article
18 February 2015
Disabled people struggling to access GP appointments
Article
13 February 2015
We raise our concerns with NHS England about services provided by St Andrews Healthcare
Article
12 February 2015