Person sitting in a hospital waiting area
Work in the NHS? Five ways to let people know you’re using their views to improve care
Every year, NHS and social care staff receive millions of pieces of feedback from those using services. Read these top tips to help ensure people know how you are using their feedback to improve care.
22 August 2018
Woman helping another woman put on a cardigan
Making a complaint about social care services – what should you expect?
Here we look at six things you should expect when making a complaint about social care services.
19 July 2018
Older man with glasses
What does good mental health care look like?
Over a million adults in England are currently in contact with mental health services but what should you expect when it comes to the care you receive?
18 May 2018
Image from video
How to look after yourself whilst caring for someone else
Each day 6,000 people become carers. Looking after a loved one can be physically and emotionally exhausting so it's vital that carers get support. Find out how carers can make sure they look after themselves, whilst also taking care of somebody else.
24 April 2018
Woman in a care home speaking to worker
Six things you should expect from social care support
People have told us they want to feel listened to and involved in decisions about their social care. Here are six things you should expect from care services, according to new guidelines.
23 April 2018
Many side effects are not reported
Making sure medicine is safe for everyone
Have you or a family member had a side effect after taking medicines? Find out why it's important to share your experience to make medicine safer for everyone.
23 November 2017
elderly woman
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
29 August 2017
Woman speaking to a volunteer
Five steps to follow when choosing a care home
Finding the best care home for you or a loved one can be difficult. We’ve pulled together some of the best tips provided by the NHS and other organisations in England to help you make the right choice.
15 August 2017
Picture of elderly man getting help to use an Ipad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Pharmacist treating patient
Four things your pharmacist can help you with
With increased pressure on NHS services across the country, pharmacists have a vital role to play in helping people manage their health.
16 February 2017
Different types of medication
Are you sure you know who's treating you?
If you want to find out more information about the health and care professionals treating you, the Professional Standards Authority can help.
3 February 2017
Lady having dental treatment
How to make a complaint about your dental treatment
Have you had a bad experience of visiting a dentist? Find out how to make a complaint with our online tool.
6 December 2016