1. Our response to new CQC research on people's experience of raising a complaint

    Response -

    New research from the Care Quality Commission shows that people regret not raising concerns about their care - but those who do raise concerns see improvements.

  2. Digital resources to support #WhatWouldYouDo

    News -

    Download and view our digital tools so that people can have their say on how to improve their local NHS.

  3. Five ways services can use complaints to make social care better

    News -

    When people complain about poor care, it can be a real opportunity for services to listen and change. We’ve highlighted five ways services can do this.

  4. What does NHS data about complaints tell us?

    Blog -

    The NHS regularly publishes data about the number of written complaints, but we want to know if every complaint is being recorded and used as an opportunity to learn.

  5. We urge councils to promote a culture of learning from complaints

    News -

    Local authorities focus on reporting the number of complaints they receive rather than communicating what they are learning. We call for complaints managers to be given more support to help demonstrate how councils respond to feedback from residents.

  6. Creating a learning culture in social care

    Report -

    Our findings suggest that councils are not currently making the most of their annual complaints reports as an opportunity to demonstrate how responsive they are to feedback. Read our report to find out more.

  7. Shortlist showcase: Outstanding individuals who’ve made a difference

    News -

    Our Outstanding individuals who’ve made a difference award celebrates volunteers who have gone above and beyond to put people at the heart of care. Take a look at the shortlist.

  8. Why getting personal is important when it comes to health and care

    News -

    Read a summary of our latest research to find out why personalised care is important.

  9. What people have told us about health and social care: April to June 2019

    Report -

    Find out what the public have been telling us about health and social care from April to June this year.

  10. Our response to the Local Government and Social Care Ombudsman's annual review of adult social care complaints

    Response -

    The Local Government and Social Care Ombudsman's Annual Review of Adult Social Care Complaints has revealed it is investigating a greater proportion of complaints than previous years. Read our response in full.