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When home care services were due to be recommissioned in Newcastle, local Healthwatch went out to speak to people being looked after in their own homes to find out what they wanted.News -
Concerns raised by the public indicate services need better information to ensure timely support to those in need.
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Since August 2016, NHS services have been required by law to ensure their communications are accessible to all. Six months on, NHS England wants to hear what difference the Accessible Information Standard has made to your experience.
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People share their experiences about health and care with Healthwatch every day. We spoke to our Intelligence Coordinator, Penny Manika to understand how the information you share with your local Healthwatch helps to change and improve services.News -
Almost 300,000 people have shared their stories in the last year to help improve care. Our new #ItStartsWithYou campaign highlights the difference patient feedback can make.News -
A 96-year-old sheltered housing resident and manager have helped improve ambulance services in Dorset.Response -
The CQC has today published a report highlights the findings from its adult social care inspections from 2014-2017.News -
Listening to feedback and learning from it is vital to improve quality of service. We have launched a new toolkit to help councils, care staff and services work together to build a positive culture around complaints and the opportunities to learn.News -
Working with older people, their families and care experts, the charity Independent Age has developed a set of quality indicators which Healthwatch Camden helped test during their visits to local care homes.News -
Between January 2016 and April 2017, local Healthwatch visited 197 care homes across 63 different local authority areas in England to find out what life is really like for people living in care homes. Our new report explains what we found.News -
The quality of support offered in care homes has improved because residents spoke up about what they wanted.Report -
Our new report provides a unique picture of how feedback from residents and families is generally being used by staff, managers and those running large groups of homes.Advice and Information -
Finding a suitable care home for you or a loved one can be difficult. Knowing what to look for and what questions to ask can make the decision easier. We’ve gathered some information and useful resources to help you make the right choice.Response -
New report from Medical journal The Lancet estimates England will need an additional 71,000 care home places by 2025.News -
Angela’s idea has helped make it easier for people in Islington to speak to their social worker on the phone.News -
Over the last year, the number of local Healthwatch citing improvements to home care services as a priority for their community has doubled. Our new report explains what people have told Healthwatch about their experience of home care.Report -
Find out what people have been telling Healthwatch about their experiences of home care services in our new report.Response -
Free flu vaccines for care home staff and increased number of jabs for young children in schools will be made available to try and increase the uptake of vaccinations this winter.Report -
The Government's National Information Board's has published its vision that sets out what the board aims to deliver by 2020.News -
The Healthwatch network heard from 341,000 people last year about what they think of health and social care services. Today we share a summary of what people like and what could be improved, via our fifth annual report to Parliament, Speak Up.Response -
Latest monthly data from NHS England shows that the proportion of delays caused by issues relating to social care have increased.News -
With social care services under pressure, the Government has announced it will publish a Green Paper on social care next summer.
