What do people want from social care?

Last year, local Healthwatch identified social care as one of the key priority areas for their communities in the year ahead. Here we share an overview on what people have told us they want from social care in the future.
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It is a critical time for social care. The government’s review and upcoming green paper offers a chance to reform, improve and develop the capacity of the sector so that it is fit to meet the current and future needs of our population.

We want to ensure that the green paper focuses on what matters most to people who are currently using or will need to use these services in the future.

This briefing summarises what we have found through our research.

Five findings from our research

  1. Many people don't know how care is funded and expect it will be free at the point of use
  2. Most people have given 'little thought' to their future care needs
  3. Individuals want to know if a care service is safe, will meet their needs and the comparative cost
  4. Many people don't know where to go for information to help them plan
  5. People want a reliable and trustworthy source for advice on social care


Download the briefing in full or find out more about our deliberative research about people's wants and needs relating to social care services.

If you need either of these materials in a different format, please email enquiries@healthwatch.co.uk or call 03000 68 3000.

Our briefing on what people want from social care.
Our findings form our deliberative events