Our complaints process

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
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Summary

We aim to provide the best possible service, but we do not always get it right.

We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair and appropriate response.

Our complaints policy provides more information on our approach and process to resolving complaints about our work.

Downloads

If you need this in a different format, please email enquiries@healthwatch.co.uk or call 03000 68 3000.

Our complaints policy