When people complain about poor care, it can be a real opportunity for services to listen and change. We’ve highlighted five ways services can do this.
What can services do to give people more control over their health and wellbeing? It starts with clear communication.
It’s difficult to take charge of your health and make good use of the support available when services don’t communicate with you in a way you can understand.
People share how the NHS can empower them to take charge of their health and wellbeing.
To help the NHS meet the huge and growing demand for its services, it needs to give people greater control over their health and the way they access support.
It’s vital that patients are treated with compassion, and that professionals are empowered to show it. We look at four ways services can be more empathetic to improve care.