The past year has shown what is possible when services engage people as equal partners in improving care. This needs to happen more if health reforms are to be successful.
Our third annual report shows what is possible when people are engaged as partners in making sure that services suit their needs.
A new report from the Parliamentary and Health Service Ombudsman reveals that health and social care services are leaving too many complaints unresolved and not learning from mistakes, often having a devastating impact on individuals.
The report is a snapshot of 192 case summaries of the 1,075 investigations of unresolved complaints the Parliamentary and Health Service Ombudsman (PHSO) completed investigating in February and March 2015.
Mental health survey shows that while many people are happy with their experiences, further improvement is needed in areas such as crisis care, access and involvement in care. Read our response.
This survey has assessed people’s experiences of the care and support they receive from community mental health services run by NHS trusts in England.
Here are some great examples of how local Healthwatch are using videos to listen to and share the views of local people, and ensure their voices are heard.
NHS England publish their first in their series of regular updates about what they are doing to improve gender identity services.
This blog is the first in their series of regular updates about what NHS England is doing to improve gender identity services, upcoming publications and events.