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Every complaint matters - a seven-point plan for the NHS and social care
Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.
15 June 2015
Report
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Our business plan 2015-16
Our business plan outlines how we plan to meet our strategic priorities from April 2015 to March 2016.
4 June 2015
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Our accessibility policy
We are committed to making sure all our information is clear and accessible for everyone. Read our policy to find out how we will work to make this happen.
22 May 2015
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Our public Committee meeting May 2015 - supporting materials
Find out what happened at our public Committee Meeting.
13 May 2015
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Funding and support information for NHS Complaints Advocacy services - FOI results
Results from our Freedom of Information Request show care home residents and other social care users are not being given support to make a complaint about social care services.
15 March 2015
Report
Primary Care Report Front Cover showing a big speech mark in which there 5 images: a lady nurse, a mother with her son, a girl on a wheelchair, an ambulance driver and a nurse speaking to an elderly woman
Primary Care: A review of local Healthwatch reports
Find out what we found when our network spoke to more than 11,000 people and visited over 550 GP surgeries, pharmacies and opticians across the country.
13 March 2015
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What help do you need to look after your health in the future?
By analysing over 11,000 conversations the Healthwatch network has had with the public about this issue, we found five common areas where people wanted to see improvement.
18 February 2015
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Our briefing on mental health
We ask local Healthwatch every year to tell us what matters most to local people regarding health and social care. This year it was mental health that came out on top with 77 out of 152 local Healthwatch identifying it as a priority.
10 February 2015
Report
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Proposed standards for complaints advocacy
We have worked with users, providers and commissioners of complaints advocacy services to create a vision of what a good complaints advocacy service should look like.
10 February 2015
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Our public Committee Meeting February 2015 - supporting materials
Find out what happened at our public Committee Meeting.
4 February 2015
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Hospital policies on making a complaint - FOI results
Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.
5 December 2014
Report
My expectations for raising concerns and complaints report front cover with two enlarged speech marks one with the picture of an elderly man and one with the picture of a mother with her baby daughter
My expectations for raising concerns and complaints
What should people expect when it comes to raising concerns and complaints about health and social care? Our new report explains.
20 November 2014
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