The NHS is looking for better ways to make sure that people with urgent medical problems get the care they need, when they need it. We look at how local Healthwatch have been working together to ensure people have a say.
Healthwatch is supported by over 6,000 volunteers who give their time to help improve health and care services. To celebrate International Volunteer Day, we spoke to people from across the country about what motivates them to donate their time.
In her first act as permanent Chair of patient champion Healthwatch England, Jane Mordue has announced that Imelda Redmond is to take up the role of National Director from 9 January 2017.
A trip to the dentist should be straightforward. But for people who are Deaf it can be extremely difficult when services aren't accessible. We spoke to Mark, a Deaf patient in Wokingham about his experience as a mystery shopper.
Since 2014, ‘How do I get an NHS dentist?’ has been one of the most common questions people in Bradford and Kirklees have asked their local Healthwatch. Together they have been working to try and help improve access to local dental services.
Jane was shocked to discover that her son, who has schizophrenia, was living in squalid conditions, despite having an agency employed to support him. We explain some of the wider problems we have heard about a range of non-regulated services.
Yesterday, the Care Quality Commission placed a home care provider into Special Measures due to inadequate care. We find out what local Healthwatch did to raise the issue.